MBA Body Essential  L.L.C.   

 

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POLICIES

Privacy Policy

RETURN POLICY

1. We have a 100% Customer Satisfaction Policy. Any item can be returned within two weeks of shipment date for a full refund on the cost of goods (excluding shipping charges), if returned intact. Similarly, all returns must be received by us within 15 business days to qualify for a refund. Please note that items that are indicated as samples cannot be returned, refunded, or exchanged.

2. Returns authorized beyond the two week period must be approved by us.

3. If an error has been made by us, we will gladly pay for re-shipment and return shipment of original product to us.

4. All product returns require an authorization number. This R.A number must be clearly marked on the outside of the box. Boxes without this number may be refused at the cost of the shipper.

5. All returns are to be sent to our Colorado Springs address.  The statement 'Goods Return to MBA' must be stated on all packages.  All returns must be shipped by ground UPS to avoid any additional charges.  If returned by any other shipping method, customers will be responsible for those charges.   

6. All products must be returned in saleable condition. Partially used products will not be credited. If we do not receive the merchandise or if it is damaged, we will not issue a refund or credit.

7. Products that are returned due to quality issues will be refunded or credited ONLY after a quality control inspection is carried out on the returned item(s).

8. There will be no refunds if the product shipped in the summer months and was melted during shipment.  Any product that has softened during shipment may be resolidified by placing in a refrigerator for 24 hours.

Ordering Guidelines

1. You may place your order on-line or by E-MAIL at Ann@MBABodyEssential.com.

2. All orders must be checked within 24 hours of receipt so that any discrepancies may be addressed.

3. Due to the volatile nature of the essential oils market, price commitment is made on the placement of order only. We shall do our best to keep our website updated on a daily basis.

4. We currently have no minimums with the exception of the sizes listed.  You may not order less than the minimum size for a product.  Larger orders than the largest size may be accomplished by ordering multiple products.  You may not order a quantity of ounces that is not divisble by the smallest size available to that item.

5. Once an order has been confirmed any additions or deletions must be placed within 24 hours. Should you wish to have any item removed after the order has been packed, a restocking fee will be applied to cover the cost of removing the item(s) and repacking the order. The fee will be $10.00 or 20% of the cost of the items removed, whichever is the greater amount. Any additions will be treated as a new order with all applicable guidelines.  If an addtion is received prior to packaging, it may be added to the current order possibly without addtional charges for shipping except for the increased weight.  Please ensure that all orders are accurate prior to finalizing.

SPECIAL PROMOTIONS

From time to time, we run special promotions on select products for limited periods of time. This could be based on various reasons including bulk discounts that we negotiated with our vendors or clearance discounts on discontinued items.

PAYMENT METHODS

1. All payments will be taken before an order is packed and shipped.

2. We accept Visa, MasterCard, American Express, Discover, Pay Pal, Certified Cheque, or Money Order.

If paying by credit card please note that you will be billed by MBA Body Essential LLC.

SHIPPING

1. Our default shipping agent is UPS.  All shipments are calculated for ground shipping.  If you are ordering in the summer you may want to consider notifying us you wish to ship overnight to limit potential melting during extended shipping times.

2. In all cases we pass on our heavily discounted rates to you, our customer. We do not operate our Shipping Department as a profit Center. Please note that your shipping cost is calculated on-line using an integrated UPS shipping module, using the annual negotiated discounted rates. Our UPS online quotes are estimates based on weight and volume calculations. We honor the rates as calculated at processing and will not increase the shippiong costs on any individual order. 

3. All orders are shipped from our Colorado Springs location.

4. MBA Body Essential LLC takes no responsibility for any loss, damages, or delay that may occur. Similarly, we must be notified should additional insurance be required. Without notification we ship products with minimal insurance.

5. We currently do not require orders to be signed when delivered.
However should customers want the signature required option, a fee will be charged by UPS.

6. Additional Charges:

If you call UPS to re-direct your parcel to another address OR if your address is input incorrectly or missing information and requires a UPS update - there will be a charge between $10-$15 which will be billed to the customer and refusing to pay those charges; MBA Body Essential LLC will add those charges to next order.

7. Alternative shipping methods are available on request, however we take no responsibility for shipping that is arranged by our customers. This includes the following:

  • Customers using their own shipping account
  • Customers using their own courier
  • Customers arranging for a third party to facilitate shipping.

Should a customer decide to handle their own shipping arrangements, we require that a WAIVER be signed. This ensures that we aren't held accountable for any shipping issue outside of our control; similarly, in the event that we receive a shipping related invoice under these conditions, it will authorize us to process the customer's credit card.

Please note that in all instances where payment is required, a copy of the invoice will be forwarded with receipt for payment.

MBA Body Essential LLC takes no responsibility for any loss, damages, or delay that may occur. Similarly, we must be notified should additional insurance be required. Without notification we ship products with minimal insurance.

8. Back orders, though rare, are not automatically shipped. Regular ordering policies will apply on arrival of stock.

ORDER CANCELLATIONS

Because our orders are created and processed upon receipt of order, orders cancelled after one week and if they have been filled will be charged a 20% restocking fee. The actual amount of time will vary depending upon the season, but in most cases the order will have undergone processing in less than one week.

PRIVACY POLICY

Please reference our Privacy Policy link in order to see detailed information regarding this topic.  

LEGAL TERMS AND CONDITIONS

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.

LIMITATIONS OF LIABILITY

The information contained in this Web site is, to the best of our knowledge, true and complete. All suggestions, advice, or tips found herein do not include guarantees on the part of MBA Body Essential LLC, nor do we accept any liability connected with the use of the information contained in this site. By using this site, you accept ALL terms of the following User Agreement and understand that your use is at your own risk. This user agreement and any disputes arising out of or related to the site shall be governed by, and construed and enforced in accordance with, the laws of the state of Colorado as well as federal law.

USER AGREEMENT

Customers should purchase products from MBA Body Essential LLC with the clear understanding that all products must be used at the customers own discretion and only after referencing Material Safety Data Sheets (MSDS) and all other relevant technical information specific to the product ingredients. MBA Body Essential LLC shall not be held responsible for any damages to property or for any adverse physical effects (including injury or bodily harm) caused by insufficient knowledge or the improper use of a product.

The user of the product is solely responsible for compliance with all laws and regulations applying to the use of the products, including intellectual property rights of third parties.

The information on the MBA Body Essential LLC website is obtained from current and reliable sources but makes no representation as to its comprehensiveness or accuracy. Nothing contained herein should be considered as a recommendation by MBA Body Essential LLC as to the fitness for any use. As the ordinary or otherwise use(s) of this product is outside the control of MBA Body Essential LLC, no representation or warranty, expressed or implied is made as to the effect(s) of such use(s) (including damage or injury), or the results obtained.

The liability of MBA Body Essential LLC is limited to the value of the goods and does not include any consequential loss. MBA Body Essential LLC shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Please note, the International Federation of Aromatherapists do not recommend that Essential Oils be taken internally unless under the supervision of a Medical Doctor who is also qualified in clinical Aromatherapy.

This web site is provided to you free of charge, "AS IS," by MBA Body Essential LLC.   By using the information and services available through this web site, you agree to the terms and conditions contained herein.

MBA Body Essential LLC reserves the right to update product prices at any time, for any reason. While we strive to maintain accurate and timely price information, we are not ultimately responsible for errors, omissions, or otherwise inaccurate prices on the website.

For example, customers may put products into the shopping cart during a sale, but may choose to postpone their final checkout until later. The customer is always responsible for the most recent product price, even if their selected products are no longer on sale at checkout time. The customer, likewise, assumes responsibility for any missed discounts, for any reason, due to price changes that may occur between product selection and final checkout, whatever that duration may be.

The information and services available to you on this web site may contain errors and the site is subject to periods of interruption. While MBA Body Essential LLC does its best to maintain the information and services it offers on the web site, it cannot be held responsible for any errors, defects, lost profits, or other consequential damages arising from the use of this web site.

MBA Body Essential LLC provides the information and services available on this web site "AS IS," with no warranties whatsoever. All express warranties and all implied warranties, including warranties of merchantability and fitness for a particular purpose, and non-infringement of proprietary rights are hereby disclaimed to the fullest extent permitted by law. In no event shall MBA Body Essential LLC be liable for any direct, indirect, incidental, consequential, special and exemplary damages, or any damages whatsoever, arising from the use or performance of this web site or from any information, services or products obtained through this web site, even if MBA Body Essential LLC has been advised of the possibility of such damages.

If you are dissatisfied with this web site, or any portion thereof, your exclusive remedy shall be to cease using the web site.

USE OF SITE

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including an MBA Body Essential LLC or other employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

TYPOGRAPHICAL ERRORS

In the event that an MBA Body Essential LLC product is mistakenly listed at an incorrect price, we will honor that incorrect price for the current purchase only, any subsequent purchases will be at the corrected price. 

PARTICIPATION DISCLAIMER

MBA Body Essential LLC may not and cannot review all communications and materials posted to or created by users accessing the site, and are not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, MBA Body Essential LLC is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, MBA Body Essential LLC reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to MBA Body Essential LLC in its sole discretion.

COPYRIGHT

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of MBA Body Essential LLC. The collective work includes works that are licensed to MBA Body Essentail LLC. Copyright 2011, MBA Body Essential LLC ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with MBA Body Essential LLC or purchasing MBA Body Essential LLC products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with MBA Body Essential LLC or to purchase MBA Body Essential LLC products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by MBA Body Essential LLC. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

TRADEMARKS

All trademarks, service marks and trade names of MBA Body Essential LLC used in the site are trademarks or registered trademarks of MBA Body Essential LLC.

WARRANTY DISCLAIMER

This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, MBA Body Essential LLC disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. MBA Body Essential LLC does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. MBA Body Essential LLC does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

INDEMNIFICATION

You agree to indemnify, defend, and hold harmless MBA Body Essential LLC, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

THIRD-PARTY LINKS

In an attempt to provide increased value to our visitors, MBA Body Essential LLC may link to sites operated by third parties. However, even if the third party is affiliated with     MBA Body Essential LLC, MBA Body Essential LLC has no control over these linked sites, all of which have separate privacy and data collection practices, independent of MBA Body Essential LLC. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, MBA Body Essential LLC seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

TERMINATION

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by MBA Body Essential LLC without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

NOTICE

MBA Body Essential LLC may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to MBA Body Essential LLC.

MISCELLANEOUS

Your use of this site shall be governed in all respects by the laws of the state of Colorado, USA, without regard to choice of law provisions. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of MBA Body Essential LLC. products) shall be in the state or federal courts located in Colorado Springs, Colorado, USA. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of MBA Body Essential LLC products) must be commenced within one (1) year after the claim or cause of action arises. MBA Body Essential LLC’s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. MBA Body Essential LLC. may assign its rights and duties under this Agreement to any party at any time without notice to you.



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